Veterans’ Affairs tests using AI to tackle 82,645 unprocessed claims
The Department of Veterans’ Affairs (DVA) is preparing to pilot artificial intelligence to help manage a growing caseload of 82,645 ex-service personnel seeking financial support. The agency has developed a proof-of-concept tool called MyClaims, which uses AI to extract specific medical details from the extensive documentation that accompanies veterans’ claims for compensation or benefits. DVA […]
Optus brings GenAI into frontline ops
Optus will begin using a generative AI-powered virtual agent, co-developed with Google Cloud, to interpret and support contact centre staff interactions with customers. Named Expert AI, the agent was developed using the cloud service’s Customer Engagement Suite, including its large-language model Gemini. The agent is designed to assist human agents by interpreting customer conversations, retrieving […]
Cloudflare makes changes to avoid repeat of 1.1.1.1 DNS outage
Internet infrastructure provider Cloudflare is making changes to avoid a repeat of a service outage that took down its popular 1.1.1.1 domain name system (DNS) resolver, affecting users globally. The company wrote in a post-mortem that a seemingly innocuous configuration change, which went unnoticed for a month after it had been made, was behind the outage. […]
NSW Police seeks lead for ‘critical’ network uplift
NSW Police Force is recruiting a delivery director to lead a major transformation of its network infrastructure following a $50-million injection from the state budget. The newly created role will provide strategic leadership and “end-to-end” delivery of the multi-tranche critical network program, which aims to uplift the force’s core communications and networking capabilities. The nearly […]
Victoria’s first government tech chief steps down
Victoria’s inaugural whole-of-government technology leader Luke Halliday has departed after three years. Halliday joined Digital Victoria in 2022 as its chief technology officer and was tasked with modernising government services and leading IT transformation initiatives. In 2023, his role transitioned to the newly formed Department of Government Services (DGS), which absorbed many of Digital Victoria’s […]
NSW Police to embark on $126m IT overhaul
NSW Police is set for a major technology upgrade program of work covering its cyber security, networks and payroll systems. Image credit: NSW Police The state government revealed the program of works would be funded with $125.8 million in the imminent NSW budget. Some $50 million will be put into a “critical network program” that […]
Health signs $33m networks deal with Optus
The federal Department of Health, Disability and Ageing has signed a $33 million deal with Optus for a managed network-as-a-service offering. Under the three-year contract, Optus will supply voice and data carriage and mobile services, alongside SD-WAN and secure access service edge or SASE, The deal marks an expansion of a previous agreement between Optus […]
In Pictures: Equinix AI infrastructure roundtable
All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.Your use of this website constitutes acceptance of nextmedia’s Privacy Policy and Terms & Conditions.
Cricket Australia to deploy SD-WAN, Teams Calling
Cricket Australia is set to deploy an SD-WAN backed by Aussie Broadband fibre, connecting all its offices and sites nationwide. The national domestic cricket governing body has named Aussie Broadband as official telecommunications partner for the sport, and will also use its telecommunications services. Aussie Broadband said in a statement this will include fibre-based services, […]
“Is Your IT Guy Holding You Prisoner?”
“Is Your IT Guy Holding You Prisoner?” Here’s a question you’ve probably never thought about: If your IT guy went away, would you know where all the passwords, data, software licenses and disks, key codes, and other important information were stored? Do you know how to log into your server? Do you know the passwords […]