Case Studies

Who we are & what we do

Leaders in the field of information technology are confronted with rising demands, conflicting objectives, and substantial pressure to foster innovation. Burwood Group is dedicated to crafting pragmatic and inventive technological solutions aimed at expediting business outcomes.
BGP Group serves a diverse client base. Our clients range from small business to corporate-size firms and institutions headquartered in the Australia.
When embarking on a client engagement, our primary focal point at BGP Group is swift value realization. From the very outset, our team is committed to delivering value to your IT department and business, be it for a specific project or an extended contractual arrangement. Our portfolio of success stories showcases the diverse range of advisory skills and technical proficiency within our teams, spanning infrastructure planning, system integration, and managed services.

What makes BGP different from other IT consulting companies?

At BGP Group, our team comprises IT engineers boasting more than two decades of experience and expertise, empowering technology leaders to effectively align technology with business objectives. Our consultants excel in aligning organizational priorities with the optimal technology investments for your enterprise. Presently, our technical proficiencies encompass a spectrum including cloud computing, network infrastructure, cybersecurity, and collaboration solutions. To complement our consulting and integration capabilities, we offer round-the-clock managed services and an extensive portfolio of partnerships to cater to your hardware and software requirements.

Healthcare

Case Study: Empowering a Healthcare Organisation with Modern IT Solutions

Client Overview:
A healthcare provider specializing in disability and mobility services faced operational inefficiencies due to outdated IT infrastructure. The organization needed a technology upgrade to better support clinical workflows, improve collaboration among staff, and enhance patient care delivery.

Challenges:

  • Outdated IT systems causing frequent disruptions
  • Inefficient communication channels between healthcare professionals
  • Limited data accessibility for remote staff
  • Security concerns related to sensitive patient information

Solution:
BGP Group developed and implemented a comprehensive IT strategy tailored to the client’s healthcare needs:

  1. IT Infrastructure Upgrade:

    • Replaced legacy systems with modern, high-performance servers
    • Streamlined network architecture for better reliability
  2. Cloud Migration:

    • Migrated critical applications and data to a secure, healthcare-compliant cloud platform
    • Ensured remote access to patient information for authorized staff
  3. Communication and Collaboration Solutions:

    • Implemented Microsoft 365 for secure messaging and file sharing
    • Integrated telehealth solutions for virtual patient consultations
  4. Security Enhancements:

    • Deployed advanced endpoint protection and data encryption
    • Established regular security assessments to maintain compliance

Results:

  • Enhanced Collaboration: Communication between healthcare professionals improved by 60%
  • Operational Efficiency: Reduced system downtime by 85%, allowing staff to focus on patient care
  • Data Accessibility: Remote access enabled seamless service delivery for mobile health teams
  • Improved Security: Achieved full compliance with healthcare data protection regulations

Client Testimonial:
“BGP Group’s IT solutions have transformed how we operate, making it easier for our team to provide the best possible care to our patients.”

Real Etatte

Case Study: IT Modernisation for a Real Estate Agency

Client Overview:
A prominent real estate agency with multiple office locations faced technological limitations that hindered their ability to deliver efficient property management and customer services. They required a modern, secure, and scalable IT infrastructure to support growing business demands and streamline communication between agents and clients.

Challenges:

  1. Outdated Systems: Legacy hardware and software slowed daily operations and reduced overall productivity.
  2. Communication Bottlenecks: Limited collaboration tools made it difficult for agents and administrative staff to stay connected, especially across different office locations.
  3. Data Security Concerns: Rising threats to client and property data required enhanced security measures.
  4. Inconsistent IT Support: Frequent technical issues disrupted workflows without prompt resolutions.

Solution Provided by BGP Group:

1. Infrastructure Modernization:

  • Upgraded office systems with high-performance desktops and network solutions to handle heavy workloads efficiently.
  • Introduced cloud storage solutions to enable centralized access to property documents and contracts.

2. Cloud Migration:

  • Migrated property management applications to Microsoft 365, providing secure, anytime access for agents and staff.
  • Ensured seamless file sharing and collaboration through OneDrive and SharePoint.

3. Improved Communication:

  • Implemented Microsoft Teams for instant messaging, video conferencing, and file sharing among agents.
  • Set up VOIP systems to improve communication with clients and reduce call management costs.

4. Enhanced Cybersecurity:

  • Deployed Bitdefender Endpoint Detection and Response (EDR) for advanced protection against malware and data breaches.
  • Conducted regular cybersecurity training for staff to recognize phishing and other cyber threats.

5. Proactive IT Support:

  • Implemented a 24/7 remote monitoring system to identify and resolve IT issues before they impacted operations.
  • Provided dedicated support for onboarding new agents and offices.

Results Achieved:

  1. Increased Productivity:

    • Faster system performance and reduced downtime increased agent productivity by 45%.
    • Cloud-based solutions allowed agents to access files and client information from anywhere.
  2. Enhanced Communication:

    • Agents and administrative staff reported improved collaboration and quicker decision-making.
    • VOIP implementation reduced communication costs by 30%.
  3. Stronger Data Security:

    • No reported data breaches post-implementation, with continuous threat monitoring in place.
  4. Client Satisfaction:

    • Faster service response times improved client relationships, resulting in a 20% increase in customer retention.

Client Testimonial:

“BGP Group’s IT solutions transformed our business operations. Our agents are now more connected and efficient, and we can focus on delivering exceptional service to our clients.”