Transurban explores bringing agentic AI to its chatbot
Transurban is exploring how to build on a year-old generative AI customer service chatbot, giving it contextual information about customers, with a longer-term goal to have the chatbot proactively engage with customers directly. (L-R) Rob Covey, AWS, Jonas Katzellenbourg, Concentrix Catalyst and Chris Jackson, Transurban The toll road operator introduced a generative AI chatbot, built […]
Microsoft planning thousands of job cuts aimed at salespeople
Microsoft is planning to cut thousands of jobs, particularly in sales, as the tech giant streamlines its workforce amid increased investments in artificial intelligence, Bloomberg News reported, citing people familiar with the matter. The latest layoffs follow Microsoft’s previous round of job cuts in May, which affected about 6000 employees. The tech giant has ramped up […]
Services Australia revamps intranet as internal info access fragments
Services Australia is looking to relaunch its M365 SharePoint-based intranet in mid-July, hoping to re-establish it as “the main source of truth” for operational information in the agency. Image credit: Services Australia/Swoop The intranet redesign had completed alpha testing with users as of last month and was progressing into a beta phase. The key goal […]
NSW Police to embark on $126m IT overhaul
NSW Police is set for a major technology upgrade program of work covering its cyber security, networks and payroll systems. Image credit: NSW Police The state government revealed the program of works would be funded with $125.8 million in the imminent NSW budget. Some $50 million will be put into a “critical network program” that […]
Defence’s AI Centre hunts value in 1 billion unstructured documents
Defence is ramping up efforts to “accelerate and enable” artificial intelligence adoption across the organisation, in part by tapping a data repository of around one billion unstructured documents. The department established an AI centre within its data division at the end of last year, which now has a dozen full-time employees focused on scaling AI […]
Microsoft lays out data protection plans for European cloud customers
Microsoft said data stored by its European cloud customers would stay in Europe, under European Law, with operations controlled by its local personnel, and under full control of customers. European companies and governments have been increasingly worrying about their data being moved outside the … Hi! You’ve reached one of our premium articles. This is […]
WestJet probes cyber security incident
Canada’s WestJet Airlines is investigating a cyber security incident that has disrupted access to its mobile app and some internal systems, affecting an undisclosed number of users, the airline said in a statement. WestJet said specialised internal teams are working alongside law enforcement and Transport Canada to limit the impact and determine the scope of […]
CBA looks to GenAI to assist 1200 ‘security champions’
CBA is looking to support its security engineers as well as 1200-plus “security champions” embedded across the bank with generative AI tooling that is currently in pilot. (L-R) Harvey Deak (CBA) and Mitch Beaumont (AWS) CIO for group security Harvey Deak told the AWS Summit Sydney that the tools, based on AWS Bedrock, could “augment […]
Washington Post investigating cyberattack on journalists’ email accounts
The Washington Post is investigating a cyberattack on email accounts of some of its journalists, according to a source familiar with the matter and an internal memo reviewed by Reuters. The memo sent to Post employees by executive editor Matt Murray said the intrusion was discovered on Thursday last week and the newspaper immediately initiated […]
Quorum using AI to achieve “huge” cyber time savings for Australian businesses
Australian organisations previously overwhelmed by cybersecurity alerts are finding significant time savings thanks to Quorum’s AI-driven approach. By integrating Microsoft’s Security Copilot, Quorum is helping businesses reduce alert fatigue and focus on actionable threats. Gavin van Niekerk and Daniel Tracey. Quorum’s Principal Consultant for Cybersecurity, Daniel Tracey, explained at the recent CyberSecure Summit in Sydney […]