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Case Study: Upgrading Aged Care Connectivity for Christadelphian Aged Care

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Industry: Aged Care


Services Delivered:
Network Infrastructure Upgrade, Multi-Site Connectivity, Ongoing Support & Monitoring


Client Location:
Multi-site, Australia

At BGP Group, we approach every project with innovation, ensuring our solutions are forward-thinking and future-ready. Through precision, we tailor infrastructure to fit complex operational needs — with no shortcuts. And with relentless momentum, we drive progress from strategy to deployment and beyond, delivering outcomes that elevate performance and care.

About The Client

Christadelphian Aged Care is a leading provider of aged care services, offering high-quality support to elderly residents across multiple locations. Their aim is to provide a safe, comfortable, and connected environment for both residents and staff, leveraging technology to enhance care delivery.

The Challenge

Christadelphian Aged Care was undergoing a significant transformation with the implementation of a new nurse call system. This system would improve communication between staff and residents, enhance safety, and streamline operational workflows. However, Christadelphian faced a major challenge in ensuring their multi-site network was robust, reliable, and capable of supporting the increased data traffic associated with the new system.

The existing network infrastructure was outdated and lacked the scalability and performance required for such a critical, data-intensive system. Additionally, maintaining seamless connectivity across multiple facilities with differing network conditions was proving to be a logistical challenge.

 

As part of a digital transformation, Christadelphian Aged Care was deploying a new nurse call system across multiple sites to improve real-time communication, resident safety, and operational efficiency.

However, their legacy network presented serious challenges:

  • Outdated infrastructure with limited bandwidth

  • Poor scalability to support growing demands

  • Inconsistent performance across multiple facilities

  • High risk of service interruptions impacting resident care

Our Solution

To address these challenges, Christadelphian Aged Care partnered with the BGP Group to upgrade and optimise their network infrastructure. The BGP Group leveraged their expertise in network management and connectivity solutions to create a custom solution that met the following objectives:

  1. Optimizing Network Performance:
    The BGP Group implemented a highly scalable and resilient network design, ensuring sufficient bandwidth and low-latency connections between sites. By using advanced routing protocols and network traffic management techniques, they improved network reliability and performance, ensuring seamless communication for the nurse call system.
    2. Multi-Site Connectivity:
    Given that Christadelphian Aged Care operates multiple locations, it was essential to establish reliable, secure, and high-speed inter-site connectivity. The BGP Group designed a secure wide-area network (WAN) with redundant pathways, ensuring continuous uptime for critical systems and providing backup connectivity in case of a failure.
    3. System Integration and Compatibility:
    BGP Group worked closely with the nurse call system providers to ensure that the new system was fully compatible with the upgraded network. They also provided the necessary network configurations to ensure optimal performance and reliability for the nurse call system, integrating it seamlessly into the existing IT infrastructure.
    4. Ongoing Monitoring and Support:
    The BGP Group set up real-time monitoring of the network to proactively address potential issues, ensuring the network would continue to perform at its best as the nurse call system was fully deployed. They also provided training and support for the internal IT team at Christadelphian Aged Care to ensure they had the necessary skills to manage the system going forward.

Our RESULTS

  • Improved Network Stability: The new network infrastructure significantly reduced downtime and connectivity issues, ensuring that the nurse call system could operate without interruption.
    • Faster Response Times: The enhanced network infrastructure allowed for faster data transmission, which was crucial for real-time communication between staff and residents.
    • Scalability for Future Growth: The solution provided a scalable network that could easily accommodate future expansions of the nurse call system or other technological upgrades.
    • Increased Staff Efficiency: By eliminating connectivity issues, staff were able to respond to resident needs more quickly, improving overall care delivery and staff efficiency.

Client Impact

“The network upgrade delivered by BGP Group allowed us to roll out our nurse call system without issues, improving care delivery across all our homes. The support and collaboration throughout the project were outstanding.”
IT Manager, Christadelphian Aged Care

conclusion

By partnering with the BGP Group, Christadelphian Aged Care successfully enhanced its network management and connectivity, ensuring a smooth implementation of the new nurse call system. This not only improved operational efficiency but also supported the organization’s commitment to providing the highest standard of care for its residents.

Why Partner with BGP Group?

BGP Group delivers tailored IT and connectivity solutions for the healthcare and aged care sector. We understand the unique challenges of care-based environments — where uptime, safety, and seamless communication are non-negotiable.

Looking to Modernise Your Infrastructure?

📞 Contact BGP Group today for a complimentary consultation and discover how we can support your aged care facility with reliable, scalable technology.

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