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Managed IT Support

Comprehensive IT Support Services from Australia’s Trusted Managed IT Provider.

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Maximise Your Business Potential with Expert Managed IT Services in Australia

In today’s fast-paced digital world, technology is the backbone of businesses across Australia. As technology evolves, so do the challenges of managing IT systems effectively.

From comprehensive IT support for your team to advanced cybersecurity solutions that protect your business, the IT demands of Australian businesses are growing at an unprecedented rate.

Partnering with a trusted managed IT service provider like BGP Group ensures your business has access to the expertise and resources needed to thrive. With 24/7 IT support, we help you maintain seamless operations, improve efficiency, and stay competitive in your industry.

At BGP Group, we take the time to understand your business goals and challenges. By leveraging our IT expertise, you can unlock the full potential of your technology, streamline operations, and focus on growth with confidence, knowing you have reliable IT services backing you every step of the way.

OUR VALUE

What We Deliver

Support

Get access to qualified technicians via the BGP Group service desk

Security

We implement system tools, controls and policies to protect your IT data and infrastructure from unauthorised access.

Maintenance

Ensure your IT infrastructure and applications are up to date and running optimally with ongoing maintenance.

Monitoring

We proactively monitor, identify and remediate potential issues before they impact your users.

Management

Provide employees access to the right IT applications, services and equipment, when they need it.

Reporting

Receive monthly management reports for visibility over your IT infrastructure performance against agreed KPI’s.

IT Roadmap

Regular reviews of your network, applications and systems, to set the IT roadmap and strategy for your business.

Client Success Manager

Ensure our services are meeting your expectations with access to an account manager dedicated to your business.

Benefit from comprehensive, customised managed IT services support

VALUE YOU GAIN

Solutions Designed Around You

Your business is unique, and so are your IT needs. We tailor solutions to fit your goals, helping you work smarter, faster, and with greater confidence.

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Protect What Matters Most

Keep your data, systems, and reputation safe with top-tier cybersecurity. Our advanced protection gives you the confidence that your business is secure, no matter what.

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More Value, Less Stress

Get expert IT support at a fraction of the cost of an in-house team. With predictable pricing and unparalleled service, you save time, money, and the stress of managing IT yourself.

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Partners and Vendors

FAQ's

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Managed IT Services involve outsourcing the management and maintenance of an organisation’s IT infrastructure to a third-party provider, ensuring optimal performance and security.

Traditional IT support often follows a reactive “break-fix” model, where issues are resolved only after they emerge. Managed IT Services, however, take a proactive stance, providing ongoing monitoring and upkeep of systems to identify and prevent potential issues before they impact business operations.

Common inclusions are network monitoring, helpdesk support, infrastructure monitoring. Add ons can include cybersecurity solutions, data backup and disaster recovery and cloud services.

Managed IT Services provide cost efficiencies, access to skilled IT professionals, improved security measures. This can free up your internal resources so that you can get back to what you do best, without the buden of managing your IT and cyber security.

Yes, Managed IT Services are designed to scale with your business, accommodating growth and evolving technological needs.

You can outsource your entire cyber security function to VITG, or have us review or manage a component of it. We are an outsourced IT Support and Cyber Security provider.

An SLO is an agreement that outlines the quality of service you can expect from your Managed Service Provider (MSP), detailing aspects like response times, service uptime, and key performance indicators.

Yes, MSPs can set up and manage secure remote access, virtual private networks (VPNs), and collaboration tools such as Microsoft Teams to support cyber secure remote work.

Costs vary based on the services included, the size of your organisation, and specific requirements. VITG offers customised pricing plans tailored to individual business need