Direct Routing allows customers to choose their telecom provider like VoIPSmart to route phone calls in and out of Teams application. Basically it allows you to use Teams to make and receive calls.
All the Hosted PBX features like call transfer, custom caller ID, fax to email, caller ID routing, voice menu, call recordings, user performance reports, call queue wallboard and many more are available when you’re using Microsoft Teams direct routing with VoIPSmart.
All the Hosted PBX features like call transfer, custom caller ID, fax to email, caller ID routing, voice menu, call recordings, user performance reports, call queue wallboard and many more are available when you’re using Microsoft Teams direct routing with VoIPSmart.
We offer a range of MS Teams certified handsets from Yealink. You can browse for a list of available handsets by going to Equipment section of the web site. Teams desk phones use proprietary Microsoft voice encoding and hence other VoIP phones will not work with Teams.
To use Microsoft Teams direct routing you need Microsoft 365 subscription with Microsoft Enterprise E1, E3 or E5 license with a ‘phone system’ addon. Also, a phone number is required to make or receive phone calls. Moreover, you can purchase Teams compatible handsets to receive or make phone calls without using software on your PC if you like.
Yes, in 2021 Skype for Business will be retired. If you are using Skype for Business you will experience no change in the service until the July 31, 2021 but we strongly recommend to start to migrate to the new Microsoft Teams service right now as it is more convenient and advanced way of communicating within business.