Veterans’ Affairs tests using AI to tackle 82,645 unprocessed claims

The Department of Veterans’ Affairs (DVA) is preparing to pilot artificial intelligence to help manage a growing caseload of 82,645 ex-service personnel seeking financial support. The agency has developed a proof-of-concept tool called MyClaims, which uses AI to extract specific medical details from the extensive documentation that accompanies veterans’ claims for compensation or benefits. DVA […]