“Scattered Spider” evolves with new ransomware and social engineering tactics

The loosely connected network of threat actors behind several high profile hacks known as Scattered Spider has added new ransomware and improved social engineering techniques to its arsenal, the Australian Cyber Security Centre (ACSC) and associated Western agencies warn. An update by the cyber security agencies to an intial 2023 alert on Scattered Spider identifies […]

Optus brings GenAI into frontline ops

Optus will begin using a generative AI-powered virtual agent, co-developed with Google Cloud, to interpret and support contact centre staff interactions with customers. Named Expert AI, the agent was developed using the cloud service’s Customer Engagement Suite, including its large-language model Gemini. The agent is designed to assist human agents by interpreting customer conversations, retrieving […]