ASD signs $70 million AWS cloud contract

The Australian Signals Directorate (ASD) has signed a $70-million deal with Amazon Web Services, bringing the cloud provider’s renegotiated government-wide deal to around $364 million in total value. The new contract dwarfs the $6.3 million combined value of ASD’s previous 13 contracts with AWS, which date back to 2017, and come as AWS develops a Top […]

Transurban explores bringing agentic AI to its chatbot

Transurban is exploring how to build on a year-old generative AI customer service chatbot, giving it contextual information about customers, with a longer-term goal to have the chatbot proactively engage with customers directly. (L-R) Rob Covey, AWS, Jonas Katzellenbourg, Concentrix Catalyst and Chris Jackson, Transurban The toll road operator introduced a generative AI chatbot, built […]